New RMA Request — Archipelago Lighting Group

Step 01

Your details

Tell us who you are and where the products shipped.

Contact

Company name *Required Contact name *Required Email *Valid email required Phone optional

Order info

PO / order number *Required Invoice number optional Purchase date *Required Install date optional Project / site name optional

Products

SKU * Production Date Code * ? Qty * Install loc.

Step 02

What went wrong

Describe the failure and upload evidence. Three photos minimum.

Failure details

Failure type * Required Date failure noticed *Required Units affected *Required Total installed (same SKU) optional Describe the failure *Required

Evidence — 3 photos required

REQ

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Affected fixture

REQ

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Label / driver plate

REQ

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Installation context

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Additional (optional)

Photos should clearly show the defect, the label/driver plate, and the install context — one photo per defective unit. If you can't get all four shots, submit what you have — we'll request the rest if needed.

Step 03

Make it right

Choose how you'd like it resolved, review your claim, and sign.

Resolution requested

Choose a resolution

LaborShield registration #optional

If registered at install, the electrician's labor may be reimbursed per the LaborShield terms. See your LaborShield registration for coverage and limits.

Review

Sign & submit

Customer signature *type your full nameSignature required I confirm the information above is accurate. I understand that replacement or a pro-rated credit for a confirmed defective product is ALG's sole and exclusive remedy; that ALG's total liability will not exceed the product's purchase price (plus any LaborShield allowance) and excludes indirect or consequential damages; that the defective unit must be returned freight prepaid within 30 days for the replacement to be credited; that removal/installation labor and access equipment are the customer's responsibility except where LaborShield applies; and that this warranty is in lieu of all other warranties, express or implied, including merchantability and fitness for a particular purpose. Read the full Limited Warranty ↗

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