Overview
Archipelago Lighting Group ("ALG," "we," "our," or "us") operates archipelagolighting.com and related portals. This policy explains what personal information we collect when you request a quote, submit a warranty claim, use the ALG Shop, or browse our site — and how we use, share, and protect it. It applies to all visitors, customers, reps, and distributors who interact with ALG online or through our sales desk.
Information we collect
We collect information you give us directly — your name, company, work email, phone, project address, and purchase order details when you submit a quote request, RMA, or contact form. We also collect account credentials and order history when you sign in to ALG Shop or the AURA portal. Automatically, we collect standard server log data (IP address, browser type, referring URL, pages visited, and timestamps) and, where cookies are enabled, session identifiers and analytics signals. We do not collect payment card data directly; card transactions are processed by our payment processor under their own PCI-DSS controls.
How we use information
We use the information we collect to fulfill quote requests and process orders; to route warranty and RMA claims to the correct desk; to connect you with the sales rep or distributor covering your territory; to send order confirmations, shipping notifications, and warranty correspondence; to improve our website and product documentation; and to comply with applicable law. We do not use your information for behavioral advertising or sell it to third parties for their own marketing.
Data retention
We retain contact and quote data for three years from last interaction, or longer if required for an open warranty claim or legal matter. Order and invoice records are retained for seven years to satisfy tax and audit requirements. You may request deletion of your data at any time (see Your rights below); we will honor requests subject to our legal retention obligations.
Your rights (CCPA/CPRA)
California residents have the right to know what personal information we have collected about them, to request deletion of that information, to correct inaccurate information, and to opt out of any sale or sharing of personal information (we do not sell or share personal information for cross-context behavioral advertising). To exercise these rights, email privacy@archipelagolighting.com with "Privacy Request" in the subject line. We will respond within 45 days. We will not discriminate against you for exercising your privacy rights.
Security
We use HTTPS for all data in transit. ALG Shop and AURA portal credentials are hashed and salted; we never store plaintext passwords. Access to customer data is restricted to ALG staff with a business need. Despite these measures, no internet transmission is completely secure; if you believe your account has been compromised, contact us immediately at privacy@archipelagolighting.com.
Changes to this policy
We may update this policy as our practices change or as law requires. When we do, we will update the "Last updated" date at the top of this page. Material changes will be announced via a notice on our website. Continued use of our site after a change constitutes acceptance of the updated policy.
Contact
Questions about this policy: privacy@archipelagolighting.com · Archipelago Lighting Group, 4615 State Street, Montclair, CA 91763 · +1 (866) 912-3220.